Frequently asked questions

Users

What should I do when I get to the field?

One hour before the booking, you will receive an in-app notification where you can view your booking details and navigate to the location.

Once there, show the booking confirmation screen through the app at the entrance and you’re ready to play!

You can open the booking confirmation screen by entering the menu, press the Reservations button and then choose the current reservation.

How do I send a booking / game info to my friends?

Whether you’ve Created a game or Booked a field through Kickr App, you can send the link to your friends so they could also see more info and receive a notification an hour before the match.

All you have to do is open the confirmation screen of the current game in the Reservations menu and click on the “Share with your friends” button.

How much does it take to confirm a booking?

Depending on the partners, confirmation may come instantly when booking or creating the game or you may have to wait a few minutes after booking. Kickr partners have 1 hour to confirm bookings made for the next 24 hours and up to 3 hours for bookings made more than 24 hours in advance.

What happens if the weather becomes unfavourable before the game?

We do our best to prevent such events, informing the user in advance for rescheduling, in case of booking an open-air field. If we are unable to contact you in a timely manner, please contact us at [email protected] or via the contact form on the site to reschedule the game.

How much does Kickr cost?

Bookings made with Kickr App are free! Basically, whether you book through the app or call directly to the field, you’ll pay the same! It’s easier with Kickr App!
For games created with Kickr App, there is a game administration fee, paid by each player when they join or create a new game.

How do I cancel a reservation?

Although we are sorry that you have to do this, a cancellation can be made free of charge 6 hours before the game. If this interval has been exceeded, we reserve the right to retain the value of the booking made.

Create a game

How does a game work?

With the Create a game function, you become the organizer of a match and you can invite your friends. Thus, the cost of the field is automatically divided by the number of players you selected at checkout and you no longer have to wait to collect money from each one or make an unwanted “donation” :).

Who can sign up for a game I created?

At checkout, when choosing the details of the game (duration, number of players, date), you can also select if you want the game to be public or private. 

If you have selected it to be public, anyone in the Kickr App community can join. If you select it as a private game, you will need to send your friends the link to join the game by sharing it.

The sharing link can be found both in the Reservations -> Created Games area and on the Thank you screen when creating the game.

Join a game

Are you looking for sports partners?

With Kickr App it’s much easier to find matches near you and join them quickly. Are you looking for a tennis partner or a football team to play with? Now you have the answer.

Kickr App Partners

How do I become a Kickr partner?

We are very happy that you want to start managing your sports base through Kickr App and to have access to more potential customers. We invite you to discover the area dedicated to our partners on the site. You can get there by clicking here.

What are my advantages as a Kickr partner?

We have many surprises in the works for the partners who join us on the platform and we work closely with each to find ways to promote and manage your business. You can see at a glance the occupancy rate of your sports base, you can manage the data you produce and draw conclusions for optimizing income.

Download the app and join the Kickr App Community!